2 Messages
Help please
We originally had an order to have internet line be installed on 6/10. 4 techs later and they finally agreed on what needs to be installed and how, and it’s now August and the order keeps getting reschedule a week later each time. Not okay. I feel like nobody wants to do their job or help. I need internet to be able to work and this time-frame is getting ridiculous. Can somebody please actually look into this?!
EG
Expert
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110K Messages
9 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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1.2K Messages
9 months ago
Hello, user_my0ezc thank you for taking time out of your day to create a post. I completely understand wanting to get an ETA of when the work will be completed. I did want to help get the proper expectations set up, working with technicians in the past.
Depending on the type of work needing to be completed, it may require permits from the municipality if construction work is needed. Construction work can take up to 120 days based on the requirements needed, but usually don't extend out that far.
I'd definitely like to investigate further as I do have access to the construction tool, where I can search to see if construction is needed. I can also reach out to our local technician experts as well, so wanted to assure you that you've contacted the right spot for assistance.
Since I will need to gather some information we don't want in our public conversation, when you have time please send a direct message:
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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