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user_a97ba2
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3 Messages

Thursday, April 27th, 2023 1:47 AM

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Help please

Some workers were digging in the yard and I think they cut a cable line that was marked improperly on my backyard.  How do I get someone to fix the line? Can we have some one to assist us? 

Question

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Updated 

2 years ago

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CCMichelle

Problem Solver

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788 Messages

2 years ago

Thanks for taking the time to reach out to us regarding your cable line. I am happy to put in a request to get a new line run for the location. Are the services impacted? Are you able to see the damaged line? 

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user_a97ba2

Visitor

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3 Messages

2 years ago

We haven't had internet for more than 3 hours now. I can see an orange cable/line that was cutout. My modem/router seems to be dead.

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CCMichelle

Problem Solver

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788 Messages

@user_a97ba2

Thanks for confirming that for me. Let's get a request in to repair that line. Can you please reach out to us via direct message with your first and last name, the name on the account if different and the service address? 

To send a "Direct Message" to Xfinity Support:
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.

 

I no longer work for Comcast.

2 years ago

0

user_a97ba2

Visitor

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3 Messages

Already sent the direct message. 

2 years ago

0

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