Visitor
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2 Messages
help - no service for over a month
The line is down has been for almost a month and I cant get any help - keeps saying "we are checking on it " we will let you know when we have fixed your issue.
The line is down and I need to be able to have wifi for work
EG
Expert
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116.5K Messages
14 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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3.7K Messages
13 hours ago
Hi there, @user_9uc9pe! We are happy to check further on your service. There may be area work that is still ongoing preventing us from being able to repair your service. That sometimes happens when weather causes extensive damage to our network.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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