1 Message

Thu, Oct 14, 2021 5:01 PM

Help!!! Newly constructed Condos

We just closed on our new condo in Sept.   Set up an appointment for an install and never heard anything and it was canceled.   

Set up another appointment and the nice tech said the construction team needed to connect the cable to the building.

This is a 12 unit building, 5 of the units are complete and no one can get xfinity to install.    Multiple people have tried to set it up and nothing happens.

I went to a store and they tried to help.  They corrected the address.  It was in there as a single family home and it's actually 12 units.  

I just received a text stating that I canceled the install.  That is not the case.    Seems Xfinity doesn't want to install to these 12 units.


Official Employee


523 Messages

3 d ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! We truly appreciate you wanting to join our Xfinity family and I would love the opportunity to take a look and see what's happening. If your install had been at the wrong address there is a chance it was cancelled because the location information wasn't correct. Please send us a direct message to "Xfinity Support" with your full name and address.


To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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