1 Message
Help! Need real English speaking human to talk to
Line down cannot get thru the overwhelmingly difficult automated system (loop) to get anyone other than a billing person (whom I honestly cannot understand) who has no ability to even connect me to someone that can help.
[Edit - PII address]
XfinityJustinC
Official Employee
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1.2K Messages
9 months ago
Hello, user_q6rof0 thank you for taking time report the downed line. You've reached out to the right place to get a ticket opened for this to get corrected. This isn't the experience we want you to have when trying to reach out for assistance. We're available here over Xfinity Forums support 7 days a week between 6am - 12am ET.
When you were attempting to reach out, were you utilizing the Xfinity Assistant chat to report the downed line: https://www.xfinity.com/support/articles/report-an-issue ?
I did want to let you know I edited the post as we don't like addresses in public posts, we would ask for when being invited to a direct message. I definitely want to ensure this line gets addressed as quickly as possible. When you have time, please send a direct message:
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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