3 Messages
Help need cable wire moved off roof
i need cable wire moved it is hanging low over roof and is a danger to roofers replacing the roof. i have spoken to multiple customer service agents texted been lied to 2ce and told they would be at my house "tomorrow" Soon i will be forced to go up on the roof with the hedge cutter. Please HELP
XfinityDena
Official Employee
•
3.2K Messages
9 months ago
Hello @user_lzhc3b Thank you for reaching out today! I do appreciate your patience, and I do apologize for the delay. I am just the person to help you in resolving any questions or concerns about a low-hanging wire! I appreciate you for bringing it to our attention to have our local team to address.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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