HELP! My Cable line was cut by contractor and I need it repaired asap. Work from home

@XfinityMiguel​ No, it was our contractor building a deck.  But the cable line is only buried like 3 inches down.  Way too shallow.  Can someone get out here to fix this?  It can be laid on the ground for now - burial can be done by my contractor or Xfinity after the deck is done in a month.

Thank you for the additional details and yes, of course I can help get this fixed for you right away. We do not ask for personal account details in a public setting so if you can follow the steps below to get started. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

@XfinityMiguel​ Thanks again. I did start with the chat at first, and automated messages just looped me in circles to ask what the issue was, back to restarting my modem and gateway, etc.  I could not progress past the firewall so to speak.  

How do I get to a human being?

I am a real human but we have to get the conversation into a private setting to get started. 

Did you follow these steps; 

To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

@XfinityMiguel​ Thank you, i mistook that for the generic chat feature in the app.  I've just done as you requested.  Waiting on a reply.  Will you reply or someone else?