Visitor
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1 Message
HELP! My Cable line was cut and I need it repaired asap
Our cable line was cut during an excavation project. I have tried calling and they just keep trying to send me a signal. I HAVE NO SERVICE and would like to speak to a human.
XfinityMarcos
Official Employee
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2.3K Messages
3 years ago
Hello, @user_443328, yikes, I'm sorry that you're having to go through this and didn't get the help you need right away. I can definitely work with you to get you back up and running. Since your line was cut and your service is out, we'll need to schedule a tech visit. They will in all likelihood run a temporary line and submit a work order to get the link buried when scheduling permits. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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