Visitor
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2 Messages
Help my account dont exist anymore i have a serious messup
Help real agent my account doeasnt exist anymore help please live agent idk what to do ive been talking to a bot past 2”3 days i cant get any help
Visitor
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2 Messages
Help real agent my account doeasnt exist anymore help please live agent idk what to do ive been talking to a bot past 2”3 days i cant get any help
Tom15767
Visitor
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2 Messages
1 day ago
It wont evenlet me use my account it just keeps saying i dont have one looping me back through the system for the same info they say don't exist
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XfinitySeth
Official Employee
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51 Messages
1 day ago
Hi there Tom15767! I definitely understand the urgency given the messaging you're seeing and appreciate you reaching out here in our community for help! Rest assured; you've come to the right place to get everything taken care of 👍
Please send me a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account. From there we can get started and make sure we sort this out!
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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