Visitor
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1 Message
HELP! MOVING!
I have been trying to contact someone for over a week about moving addresses. I have tried online by following the prompts on the website and it does not go through. I have also called and get disconnected each time because I am a “now” customer and can use chat even though chat has no idea what I’m asking. PLEASE help as I am moving 5 hours away TODAY!
XfinityRoberto
Official Employee
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1.7K Messages
3 days ago
Hello and welcome to Comcast @user_64t70x! Thank you for taking your time in reaching out to us today over our Forum page! What an amazing way to communicate now these days! Congratulations on your new home. I have moved in the past and I know how crazy things can get! I will be happy to work with you today to make this as smooth and easy as possible.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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