Visitor

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1 Message

10/11/2026 2:54 PM

Help me please

Hello, I need help with my new Xfinity Internet installation. I received my modem, but my apartment has no coaxial cable outlet. I tried calling customer service, but the automated assistant would not transfer me to a live agent. I need to know whether a technician can install the necessary connection and what the cost would be. Please have a live agent contact me.

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Official Employee

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3.9K Messages

6 hours ago

 

user_hvf8vg Hi there! Thanks for posting on our community forums. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

 

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