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Visitor

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1 Message

Wed, Mar 24, 2021 6:54 PM

Help in getting my courtesy adjustment for my closed account

I would like some help in getting the courtesy adjustment of $13.76 I was offered in a letter I received today.

Responses

Official Employee

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523 Messages

7 m ago

Hello and thank you for taking the time to reach out to us here on the Xfinity forums. I would be more than happy to review your account with you today and see what adjustments we can apply. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

Visitor

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1 Message

7 m ago

I would like help in getting the courtesy adjustment of $24.82 I was offered in a letter that I received a couple of days ago.

Official Employee

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376 Messages

Hello and thank you! I really appreciate you being a member of the Comcast Family! Please create an original post for further assistance on this issue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

3 m ago

No help anywhere! Why do they send a letter that you are eligible for the adjustment when there is nowhere to apply???? The chat line is just as useless. 

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