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Visitor

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1 Message

Wed, Mar 24, 2021 6:54 PM

Help in getting my courtesy adjustment for my closed account

I would like some help in getting the courtesy adjustment of $13.76 I was offered in a letter I received today.

Official Employee

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554 Messages

7 m ago

Hello and thank you for taking the time to reach out to us here on the Xfinity forums. I would be more than happy to review your account with you today and see what adjustments we can apply. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

Visitor

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1 Message

7 m ago

I would like help in getting the courtesy adjustment of $24.82 I was offered in a letter that I received a couple of days ago.

Official Employee

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388 Messages

Hello and thank you! I really appreciate you being a member of the Comcast Family! Please create an original post for further assistance on this issue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

3 m ago

No help anywhere! Why do they send a letter that you are eligible for the adjustment when there is nowhere to apply???? The chat line is just as useless. 

Official Employee

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216 Messages

@user_ecdcb2

Hello! As long as you have active service, this should apply automatically. If you need additional help on this, please, create your own thread so we can get working on it. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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