Visitor
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3 Messages
Help getting real help!?
My internet is not working at all. My TV is not working at all. I work from home on Saturday and Sunday which I told the chat person earlier but they won't send anyone out until Monday. I just spoke with my boss and they told me if I don't work this weekend I am out of a job. I need someone here to fix this asap. What do I do?
EG
Expert
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110.1K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityGabby
Official Employee
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1.5K Messages
1 year ago
Hello, user_908417. Thanks for reaching our team regarding your service concerns. We can definitely attempt to troubleshoot the issue and check if there are any sooner appointments available. To get started, can you please send a DM with your full name and full service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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