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user_x31ygg
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Visitor

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2 Messages

Monday, March 9th, 2026 7:28 PM

Help from your end

My eSIM is installed and my number is showing, but the line is stuck in “Activating” and the phone is in SOS. This is a provisioning issue on your side. Please refresh or reprovision the line. Do not ask me to reset the phone, restart it, or remove the eSIM — that’s already been done.

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Updated 

2 hours ago

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XfinityAbel

Official Employee

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70 Messages

2 hours ago

@user_x31ygg, thanks for reaching out on our Xfinity Forums Community page, and I appreciate you sharing some of the steps you've taken to troubleshoot. I'd like to do everything we can to assist. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it 

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