Visitor
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1 Message
help for damage claim
On April 19, an Xfinity contractor installed cable at my new construction home. He started by hanging the cable to the facia even though every utility at my home is underground. I stopped him and after serious problems with communicating in English, he got permission from a supervisor to lay a cable to be buried. He, however, had installed and then removed a bracket, putting two holes in our new siding on the facia. I made a claim with Xfinity and after several weeks of no contact, an Xfinity employee finally contacted me last week. He contacted me again today and said that the contractor tech's supervisor said that the tech did not install a bracket, he simply removed one that was already there. That is an absolute lie. He installed the bracket and then removed it, leaving two holes in my new home. I am prepared to sue Xfinity in small claims court if this is not resolved soon. The customer service I have received thus far concerning this claim is atrocious.
EG
Expert
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110.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCDaisy
Problem Solver
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127 Messages
2 years ago
Hello @user_b18b52 I can understand your concerns with the claim. Can you please send us a Direct message with your full name, the service address where the installation took place and the claim number that was initially provided?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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