help cancelling

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Sending an unrequested direct message to the support team is a violation of their forum guidelines.

Please see this post about direct messaging the support team;

https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

Thank you, @EG!

@user_2pnnnl We appreciate you meeting us here in our community. We are sad to hear you need to cancel. Is there anything we may do to change your mind or transfer service if moving? We can definitely assist with this via Direct Message. 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

@user_2pnnnl Thank you again for reaching out to us on our Xfinity Forums and allowing us to help out with closing your account as needed. I hope that you have a wonderful week/weekend!