Visitor
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1 Message
Help cancelling residential internet
I need help cancelling my residential internet service as soon as possible. Phone cancellation is not practical for me. Could an official Xfinity team member help me complete the cancellation through private messaging? Thank you.
XfinityThomasC
Official Employee
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3.7K Messages
2 hours ago
Hello, @user_rw6czq could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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