Greetings, @user_qlsbjh! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to cancel your mobile service, but we are here for your support.
You have a few different options, when it comes to canceling. By far, the easiest method is to simply port your mobile number to a new provider. All you need to do is log in to the Xfinity app and select "Services > Mobile > Mobile Lines and Data Usage," select your mobile number, then "Transfer This Number" followed by "Get Started." You will then receive a security pin or transfer pin to give your new provider. You can find a full step-by-step walkthrough on our support site here: https://www.xfinity.com/support/articles/cancel-xfinity-mobile-service
As soon as your number is ported out, Xfinity Mobile will automatically cancel your service for that line, and any data charges for the line you're canceling will be pro-rated, based on where you are in your current bill cycle. If you still have payments remaining on a device payment plan (DPP), your final bill will include the sum of your remaining payments, but there are no termination or cancellation fees involved.
If you are not planning to port your number to a new provider, you can still follow the steps outlined above and just omit the transfer portion, but you may also want to reach out to our Xfinity Mobile Team directly. Please let me know if you encounter any issues, so we can ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
user_qlsbjh I would recommend reaching out to the Xfinity Mobile Team directly for disconnection assistance at 888- 936-4968 or Direct Chat. Our team is very limited when it comes to Xfinity Mobile disconnection requests.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJamesC
Official Employee
•
2.9K Messages
24 days ago
Greetings, @user_qlsbjh! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to cancel your mobile service, but we are here for your support.
You have a few different options, when it comes to canceling. By far, the easiest method is to simply port your mobile number to a new provider. All you need to do is log in to the Xfinity app and select "Services > Mobile > Mobile Lines and Data Usage," select your mobile number, then "Transfer This Number" followed by "Get Started." You will then receive a security pin or transfer pin to give your new provider. You can find a full step-by-step walkthrough on our support site here: https://www.xfinity.com/support/articles/cancel-xfinity-mobile-service
As soon as your number is ported out, Xfinity Mobile will automatically cancel your service for that line, and any data charges for the line you're canceling will be pro-rated, based on where you are in your current bill cycle. If you still have payments remaining on a device payment plan (DPP), your final bill will include the sum of your remaining payments, but there are no termination or cancellation fees involved.
If you are not planning to port your number to a new provider, you can still follow the steps outlined above and just omit the transfer portion, but you may also want to reach out to our Xfinity Mobile Team directly. Please let me know if you encounter any issues, so we can ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
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