HELP! Arris Group, Inc devices shown in my Xfinity app??
I have strange devices from Arris Group, Inc that show up on my Xfinity app. There are several of these Arris devices. I am new to Xfinity. I have Xfinity fiber optic running from the street to my house which is fast and has symmetrical upload and download speeds of 1 gig, but I am concerned with the unknown Arris Group devices. Any answers? Addendum: we also have an Eero 6E mesh system installed. Mentioning this in case the issue lies there.
NoNoBadPuppy
Problem Solver
•
529 Messages
3 days ago
Please refer to the information in the link below
https://www.google.com/search?q=arris%20device%20on%20network&num=10&newwindow=1&client=firefox-b-1-d
0
0
XfinityKei
Official Employee
•
1.4K Messages
3 days ago
@user_tjs6ex This is a great question. I believe this is a device that's part of your Arris modem/router. Some Arris modem/router combo have multiple interfaces that often show up as separate devices on your network. Are there any other devices connected to your network that you're not familiar with?
When was the last time you changed your Wi-Fi networks password? By chance have you reviewed the above link posted by NoNoBadPuppy?
0
0