Visitor

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1 Message

09/07/2026 7:28 PM

Help adding another ViSA to my account. I don't have a mobile phone. What do I do?

Everything .    My Visa is cancelled and I cant get a new one added.  I was told to contact customer support but I cant get through to them.

Oldest First
Selected Oldest First

Official Employee

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2.7K Messages

8 hours ago

Hi @user_2ng05d you can easily add your new payment method online as well. 

 

  1. Sign in to your account.
  2. Scroll to Bill Settings and select Payment methods.
  3. Choose to add, edit, or remove a payment method. (you can remove your old card) 

To Add a New Payment Method Online: 

  1. Select Add Payment Method.
  2. Choose New bank account or New credit/debit card, then select Continue.
  3. Enter the six-digit code sent to you to confirm your identity.
    • If adding a bank account, you will connect to your bank using Plaid. Plaid helps protect and verify your account.
      • Select or search for your bank.
      • Sign in using your online banking username and password.
      • Complete any security steps your bank requires.
      • Choose the account you want to use (checking or savings).
      • If your bank does not support instant login, enter your routing and account numbers.
  4. Enter your name and payment details and agree to the Stored Payment Methods Terms & Conditions.
    • You can also Turn on automatic payments with your new payment method.
  5. Click Save.
  6. You will see a confirmation message when complete.

Please let us know if you have additional questions or need assistance. 

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