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Thank you for further clarifying that the remote is not paired. If you go to our Xfinity Remote website, https://www.xfinity.com/support/remotes, can you tell me which model of remote you have?
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BruceW
Gold Problem Solver
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26.4K Messages
22 hours ago
Please see https://www.xfinity.com/support/articles/programming-your-xfinity-remote and https://www.xfinity.com/support/articles/x1-stb-activation.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityWilliam
Official Employee
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1.2K Messages
19 hours ago
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user_p3h5gr
Visitor
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2 Messages
18 hours ago
Issue is remote did not pear to box.
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