Contributor
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14 Messages
Help activating cable card
I went to an Xfnity store yesterday and they deleted and recreated my account. Since they did that, my cable card stopped working. I've spoken with four representatives now that say they're not supported anymore, which I get, but the one that was working yesterday should still work right? Can someone help me? The number the website lists as the CableCard team just redirects me to regular support.
XfinityRay
Official Employee
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3.3K Messages
6 hours ago
Hello, @Thisjustin2002! Thanks for reaching out about your cable card. We have certain billing codes that are needed for the card to work. We no longer have to codes to add to an account once they are removed. If a new account was created, it is likely that the codes have been lost. We will do everything that we can to see if we can get that working again.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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