Visitor

 • 

3 Messages

Wednesday, April 22nd, 2026 10:39 PM

Hello

I had an open Xfinity phone box delivered in April. No phone was inside ! Can anyone help me? I’ve called 15 times and they say 

police report, take pics, and I’ve waited 20 days now. 

name is zack

emaik is [Edited: "Personal Information"]

PLEASE HELP 

Oldest First
Selected Oldest First

Official Employee

 • 

2.9K Messages

17 hours ago

 

user_5ghlcr Hello! Thank you for reaching out. We are sorry to hear of your experience, and we'll do our best to help you. Please send a Direct Message with your full name and address.

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message 

 

Visitor

 • 

3 Messages

9 hours ago

[Edited: "Personal Information"]

we received an open box with no phone inside that we paid for. We’ve filed a police report number [Edited: "Personal Information"] Jacksonville sheriffs office. 

Note: This comment was created from a merged conversation originally titled Xfinity support
forum icon

New to the Community?

Start Here