Hello please help

user_katpr1 Thank you for posting on our Forums. Typically, when the work is only needing to be completed outside, a work order is created in the system for our maintenance teams, but these wouldn't appear as a normal home visit appointment to see on the Xfinity app or website. It may have been created and waiting for scheduling, but our team can double-check and make sure that we get this taken care of for you. Please send our team a direct message with your full name and address.

To send a Direct Message:

 

Ensure you are logged in

• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it.