Visitor
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3 Messages
Hello, my ping in my favorite game has been double for the last month or 2
Hello Xfinity, please help. I cannot find a way to get your AI Assistant to connect me to an agent.
My ping in League of Legends has been double for the last month or so, then what it has usually been for the last couple of years that I've had Xfinity. It's is not just a problem on my end either. My friends who also have Xfinity in the same area as me are experiencing the same issues. One even switched providers and it fixed his problem.
I have reset my gateway, and modem. I am directly connected to the modem. I have not switched anything about my network or anything connected to the network.
Thank you.
XfinityBillie
Official Employee
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4K Messages
2 months ago
@user_ibxi1o Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely appreciate the frustration and impact to your gaming if you are experiencing a high ping with League of Legends. Are you experiencing high ping at times when you are not gaming? I understand that you have reset the gateway, just to clarify, are you using a stand alone router? If so, have you already attempted to connect direction to the modem itself with a new Ethernet cable to see if it changes anything? @slydemise has also made some helpful troubleshooting suggestions.
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