Hello, my name is Carl [Edited]

It’s not the price. Xfinity tricked me into doing automatic payments on my account. I never want that. Never. When I signup for the account in the store I had to put money towards the account and the representative automatically stored my information for automatic payments. So randomly Xfinity started to charge my card every month for more than what the bill was, so had to continuously get refunded, fees waived, and I told them to remove the automatic payments, and they said they did but it didn’t, it happened for months in a role, not to mention that during the installation in my home there was a problem with the worker and he refused to install my service so Xfinity told me they’ll send another guy and waive the $100 fee. Well it took 3 months to waive the fee and they kept attempting to just take it out of my account  every month so the payment was rejected multiple times and finally Xfinity realized and stopped the issue after months of me complaining. And they said that I wouldn’t be penalized for it but I am because Xfinity suspended my ability to use my routing and account number for their mistakes. If my bill is $81, and you keep charging me $181 when your not suppose to, ofcourse it’ll be rejected. I like paying with my routing and account number. Xfinity employees never help the correct way, they always say something is fixed but it’s not true, I don’t know how to reach the higher ups. This is a disaster

user_694sf4

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
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• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.