Hello, I would like to cancel my old Xfinity Internet service at this address. I have moved my Internet service to a new address, so I only

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Thank you for reaching out, @user_v8hvd4 . I understand that you have already moved your Internet service to a new address and would like to disconnect only the service at your previous address. I'd be happy to help review the account and make sure the correct location is being disconnected while keeping your service active at your new address. Could you please send me a direct message with your full first and last name, the old service address you would like disconnected. Once I have that information, I can review the account and help with the next steps. 💙

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID