Hey there user_t2nfiz. Have we had a chance to attempt any troubleshooting with you? I would be happy to give that a try. If you definitely do need a new HDMI cable, and remote however, there are a couple options. If you do have a local Xfinity Store nearby, we would be able to provide you both an HDMI cable, and remote at no additional cost. Otherwise, we could work with you, to ship out a remote and HDMI cable for a one time shipping cost. Please let me know if this helps, or if you need further assistance.
XfinityJon
Official Employee
•
519 Messages
7 days ago
Hey there user_t2nfiz. Have we had a chance to attempt any troubleshooting with you? I would be happy to give that a try. If you definitely do need a new HDMI cable, and remote however, there are a couple options. If you do have a local Xfinity Store nearby, we would be able to provide you both an HDMI cable, and remote at no additional cost. Otherwise, we could work with you, to ship out a remote and HDMI cable for a one time shipping cost. Please let me know if this helps, or if you need further assistance.
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