Skip to main content
paulb100
1st Topic

Visitor

 • 

2 Messages

Friday, January 2nd, 2026 7:30 AM

HBOmax subscription still showing active after canceling xfinity tv/streaming service

I recently canceled my xfinity tv and streaming service (still have xfinity internet). But HBO max is still showing an active subscription with xfinity. Can someone check that it's been removed from my acct? 

Question

 • 

Updated 

3 months ago

119

1

0

Oldest First
Selected Oldest First
XfinityOrlandoM

Official Employee

 • 

3.2K Messages

3 months ago

@paulb100

Thanks for reaching out to us,  I'll be happy to confirm that your TV service has been cancelled.  Get started please send me a direct message including your first and last name and complete service address

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

(edited)

2

0

paulb100

Visitor

 • 

2 Messages

@XfinityOrlandoM​ Thanks for your confirmation. Why when I login to HBOMAX does it still show a subscription paid for through Xfinity?

Like

Reply

3 months ago

0

XfinityMartyR

Official Employee

 • 

3.1K Messages

If you canceled your Xfinity TV service in the middle of a billing cycle, it may take to the end of the billing cycle for the HBOMAX app to update. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

forum icon

New to the Community?

Start Here