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1 Message

Friday, January 2nd, 2026 7:30 AM

HBOmax subscription still showing active after canceling xfinity tv/streaming service

I recently canceled my xfinity tv and streaming service (still have xfinity internet). But HBO max is still showing an active subscription with xfinity. Can someone check that it's been removed from my acct? 

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Official Employee

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2.8K Messages

32 minutes ago

@paulbloom100

Thanks for reaching out to us,  I'll be happy to confirm that your TV service has been cancelled.  Get started please send me a direct message including your first and last name and complete service address

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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