Hey, @user_940c7b You reached out to the right team to help modify your services. Also, I wanted to share a way to change online at anytime online. Please click https://www.xfinity.com/learn/digital-cable-tv/add-channels to learn more. Together on my end I would love to help but will need a peer to peer message to be sent over. Could you please send our team a direct message with your full name and full address?
Our team can most definitely take a further look at this issue.
CCLamont
Problem Solver
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519 Messages
2 years ago
Hey, @user_940c7b You reached out to the right team to help modify your services. Also, I wanted to share a way to change online at anytime online. Please click https://www.xfinity.com/learn/digital-cable-tv/add-channels to learn more. Together on my end I would love to help but will need a peer to peer message to be sent over. Could you please send our team a direct message with your full name and full address?
Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9r for an example.
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EG
Expert
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110K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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