HBO Max Cancellation

I can't cancel my HBO Max subscription, because it says on the HBO MAX website that my account is billed directly through Infinity, but I can't find anything on here that is allowing me to cancel it. I tried to use the AI Chat function but it doesn't assist me. I'm not the primary holder of my Xfinity account, but somehow it has my credit card info and is using that to only bill for my HBO Max account that I am trying to cancel.

Responses

XfinityKrista

Official Employee

•

1.5K Messages

19 days ago

Hello @user_g7j8o8, thank you for taking the time to reach out on social media. I'd like the opportunity to check into the HBO Max subscription for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

0

Customer Service

user_g7j8o8

HBO Max Cancellation

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