Visitor
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1 Message
Hazardous Wires ticket
I have been trying to submit a hazardous wires ticket, unsuccessfully. The 'report a problem' form keeps giving me an error along the lines of "something went wrong. try again later." I have also chatted with an agent last night that resulted in receiving a ticket number [edited ticket number], but when I try to check the status of the ticket both in my account or with the chat assistant. There is no record of that ticket. I need to get the lines to my house repaired as a tree branch hit them and they now hang 2-4 feet from the ground.
XfinityJohnG
Official Employee
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2.9K Messages
5 hours ago
Thank you for reaching out here. I will be happy to take a look at any issue with that wire, and on any open tickets for that from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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