Visitor
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2 Messages
Hazardous wires exposed outside
I do not xfinity service but my previous tenant did and its cables on cables hanging above my walk way. I keep calling but the operators are no help and don't seem to understand i do not have an account number for that address and I just want them to remove the wires.
EG
Expert
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120.2K Messages
13 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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2.5K Messages
13 hours ago
Hello, @user_zncq2x thank you for reaching out over Xfinity Forums. I completely understand wanting to get the hazardous line addressed, and without being a customer I know options are limited as our self-service reporting tool has a requirement of signing in with your Xfinity ID: https://www.xfinity.com/support/articles/report-an-issue
I'm glad our awesome Forum expert @EG was able to move your post and bring this concern to my attention. Please let me know if you're still needing assitance, I can open a ticket for the hazardous line work order to get created. I look forward to hearing back from you.
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