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user_zncq2x
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2 Messages

Tuesday, August 25th, 2026 12:10 AM

Hazardous wires exposed outside

I do not xfinity service but my previous tenant did and its cables on cables hanging above my walk way. I keep calling but the operators are no help and don't seem to understand i do not have an account number for that address and I just want them to remove the wires. 

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7 hours ago

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EG

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120.2K Messages

13 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJustinC

Official Employee

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2.5K Messages

13 hours ago

Hello, @user_zncq2x thank you for reaching out over Xfinity Forums. I completely understand wanting to get the hazardous line addressed, and without being a customer I know options are limited as our self-service reporting tool has a requirement of signing in with your Xfinity ID: https://www.xfinity.com/support/articles/report-an-issue

I'm glad our awesome Forum expert @EG was able to move your post and bring this concern to my attention. Please let me know if you're still needing assitance, I can open a ticket for the hazardous line work order to get created. I look forward to hearing back from you. 

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user_zncq2x

Visitor

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2 Messages

Thank you. It is still an issue and I would love to have someone assist with cleaning it up and removing the extra wires.

Customer service via the phone is not helpful and they seem extremely confused with my situation. 

(edited)

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8 hours ago

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XfinityEva

Official Employee

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2.6K Messages

I apologize for the inconvenience and we can help with that here. Can you please send us a direct message with your name and the address where the lines are located? 

 

How to Send Us a Direct Message:


1.  Click "Sign In" if necessary.
2.  Click the "Direct Messaging" icon.
3.  Click the "Start new conversation" (pencil and paper) icon. 
4.  In the "To:" line, type "Xfinity Support".
5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6.  An "Xfinity Support" graphic will replace the "To:" line.
7.  Type your message in the text area near the bottom of the window.
8.  Press Enter to send it.

For an example of how to send us a Direct Message, check out this link

How to direct message within the forum

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7 hours ago

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