Hazardous wire

I have had two appointments with Xfinity to come out and bury this hazardous dangerous wire that was left all over my yard.

No one showed up for either appointment nor did anyone let me know no one was coming out. As a matter fact I spoke with the representative on each occasion and was assured the appointment was still going to happen.

yet nothing. Speaking back with the attitude representative and him saying those jobs are contracted out Xfinity has no say so over them.

Please forgive me for not understanding if you have a company that’s not preforming there agreement to a contract ISN’T IT TIME TO LET THEM GO. And get another one that will for fill the contract.

I have a concern someone is going to trip over it and get hurt.

Why? Are the customers being stressed with this nonsense.

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XfinityBenjaminM

Official Employee

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2.4K Messages

1 year ago

user_bdd5vi Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the experience you are having and we will do everything we can to assist you. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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XfinityBenjaminM

Official Employee

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2.4K Messages

1 year ago

user_bdd5vi You'll want to check your profile settings and make sure you opt into being able to send/receive Direct Messages. Once you get that set, you should be able to send a DM with no issues.

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U

user_bdd5vi

3 Messages

1 year ago

Hello Benjamin M,

Thank you for responding, I have looked for the place on the right of the page and I cannot see a place to DM.

Note: This comment was created from a merged conversation originally titled Hazardous wire

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CCKrista

Retired Employee

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1.5K Messages

Hello @user_bdd5vi, thank you for taking the time to reach out on social media. I understand your concern with the cable line, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

1 year ago

0

Customer Service

user_bdd5vi

Hazardous wire

XfinityBenjaminM

XfinityBenjaminM

user_bdd5vi

CCKrista

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