Visitor
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1 Message
Hazardous wire hanging
I don’t have an Xfinity account, but the previous homeowners did and the wire has unhooked from our home and is dangling above our driveway. I have made several attempts to call customer service and request a technician to come and repair the wire, but every effort has failed. No one seems to be able to tell me how to get a technician to come out.
XfinityAngie
Official Employee
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2.9K Messages
4 days ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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