Visitor
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1 Message
Hazardous low line left across 4 backyards for 20 days in Houston - Mower hazard.
Comcast has done work in our neighborhood and has left a sagging wire that is hazardous to anyone walking and on the ground in some parts, low enough that a mower would run it over and it could get caught in the blades. I’ve reached out and filed a complaint but have been ignored by the Comcast teams. The next step is the file a complaint with the City officials to start getting them fined daily. I nearly close lined myself walking around my backyard yesterday. It’s been nearly 3 weeks with no resolution.
EG
Expert
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122.1K Messages
2 hours ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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3.3K Messages
2 hours ago
Thank you for reaching out to our team here about that line issue. I am sorry to hear that has not been addressed as yet, and I will be happy to look further into that from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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