Visitor
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1 Message
Hazardous Condition
I am reporting a hazardous condition at my property. The address is [Edited: "Personal Information"]. The items needing repair are Comcast property.
The green pedestal box on my property is damaged. The box top is cracked and jagged. The box has sunk and presents a tripping hazard by not being level with the surrounding concrete. There is also exposed Comcast wires coming out of the ground. The wires were buried in the concrete. The cable runs from the box to my front wall. This also presents a tripping hazzard.
I would like these issues repaired please. Would you provide a ticket number so these issues could be tracked?
[Edited: "Personal Information"]
XfinityPaula
Official Employee
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2K Messages
11 days ago
Hello user_ek44rn. Thank you for reporting this damaged pedestal to us along with the cable that is creating a potential tripping hazard. I can understand how concerning this would be to have on my property. You found the best place for help! My team can create a request with our technicians to have the pedestal and line repaired.
Can you please send us a direct message with your name and service address?
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Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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