Thank you so much for getting back to us. Can you please provide us with pictures of the utility box?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for sending the email user_ekyg5s. To help ensure we have the pedestal repaired and hazard removed, can you please send us a direct message with your name and address?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Click "Sign In" if necessary Click the "direct messaging" icon or https://comca.st/3J0ir1l Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMatthew
Official Employee
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967 Messages
4 days ago
@user_ekyg5s Could you confirm is this the box attached to the house or one of the ones out in the yard?
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user_ekyg5s
Visitor
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4 Messages
3 days ago
On my property near the road.
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user_ekyg5s
Visitor
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4 Messages
6 hours ago
Sent to the abuse email address
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