hazard cable hanging

Question

We have a piece of land, and we are doing construction. There is a cable hanging across my land, and it is creating a hazard for the construction. Besides, it is very low, and we do not need somebody else's TV cable crossing my property, hanging, and creating a hazard to my contractors or me. We opened a ticket # [edited: removed PII], and nobody has reached out to us.

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityAmandaB · Answer

user_sg5g6g Thank you so much for reaching out for help with this line. Our line team does work with requests like this directly, so I am glad to see you already have a ticket. We are always happy to help with our lines. For most line requests, it does take a few days for the line team to receive and review requests and then set up the work needed to get the line taken care of. When was this ticket opened for you?

Customer Service

user_sg5g6g

hazard cable hanging

EG

XfinityAmandaB

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