Visitor
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1 Message
Having trouble with remote and TV Box in one bedroom
One remote in one bedroom is not working with the box. We have tried everything. The message on the TV says to get closer to the TV for help!
Visitor
•
1 Message
One remote in one bedroom is not working with the box. We have tried everything. The message on the TV says to get closer to the TV for help!
XfinityJustinC
Official Employee
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2.5K Messages
1 hour ago
Hello, @red17 thank you for reaching out over Xfinity Forums. I definitely understand wanting to get the remote to work properly, you've contacted the right place for support and would like to help investigate the remote concern further and if not able to get resolved can help with getting a remote replacement. I see you had mentioned already doing some troubleshooting on your end and would like to gather a little more information on the steps you've taken on your end. Have you done the following:
- replace the batteries on the remote?
- ensure nothing is blocking the set-top box (the remote uses RF signals and needs direct line of sight)
- unpair, and repair remote or attempt a factory reset: https://www.xfinity.com/support/articles/programming-your-xfinity-remote
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