1 Message
Having trouble submitting order
Hi,
I encountered a problem when submitting new internet orders. It couldn't be completed after multiple attempts, and kept directing me to the front page. Please help!
1 Message
Hi,
I encountered a problem when submitting new internet orders. It couldn't be completed after multiple attempts, and kept directing me to the front page. Please help!
EG
Expert
•
111.5K Messages
10 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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2.6K Messages
10 months ago
Hello, @wjp5104
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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