Having problems with my mobile service and Xfinity Assistant

After catching up on my bill I was told my mobile service would be turned back on in 24 hours. That was on Wednesday. Today is Friday. I have tried and tried to have the Xfinity Assistant to connect me with a live agent but it just hasn't happened. I am so frustrated. All I want is to speak with a live agent and I can't get anywhere. Please help me.

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user_djp87

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2 Messages

5 hours ago

Obviously I can't call because there is no service to my phone. I changed to you from Boost now I'm questioning that move.

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XfinityRaul

Official Employee

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3K Messages

@user_djp87 Thanks for reaching out to us via Forums. I would be more than happy to review your account to see what we can do to restore your mobile services. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 hours ago

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user_djp87

Having problems with my mobile service and Xfinity Assistant

user_djp87

XfinityRaul

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