Having difficulty with email migration from Xfinity to yahoo

I followed this direction so transfer my Xfinity email to yahoo and the yahoo was set up successfully however my Xfinity email have not migrated to my Yahoo. I have not been able to access my email for days and I have important messages that I cannot access.

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XfinitySean

Official Employee

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668 Messages

5 months ago

Thanks for taking the time to post on our community forums, user_de9ed0! I'm sorry to hear that you're having issues accessing your email. Are you running into difficulty when trying to sign in after migrating your email address or did your all of your past emails not transfer over?

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BruceW

Gold Problem Solver

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27.4K Messages

5 months ago

... Xfinity mail is not going into my Yahoo email.

When you log in to Yahoo, are you entering your complete email address ending in "@comcast.net" in the "Username, email, or mobile" space?

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user_de9ed0

Visitor

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7 Messages

Sorry I'm not sure what you mean. There is a space at the top where is has Yahoo mail with a large space and I put in my comcast email address and nothing happens. I thought it was an automatic that all Xfinity emails would go to Yahoo. Plus all my folders and old messages and contacts would be transferred to Yahoo.

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5 months ago

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Again

Expert

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34.3K Messages

@user_de9ed0

Sorry I'm not sure what you mean. There is a space at the top where is has Yahoo mail with a large space and I put in my comcast email address and nothing happens. I thought it was an automatic that all Xfinity emails would go to Yahoo. Plus all my folders and old messages and contacts would be transferred to Yahoo.

The page that you started the migration on, did it tell you to click on a link? Were you in webmail at the time? Were you told your account would be closed if you didn't click on something before a certain date?

I am not a Comcast Employee.
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5 months ago

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BruceW

Gold Problem Solver

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27.4K Messages

5 months ago

Sorry I'm not sure what you mean ,,,

When you open https://login.yahoo.com/ after your Comcast/Xfinity email address is converted, the page prompts you to enter your "Username, email, or mobile". That is where you enter your complete Comcast/Xfinity email address ending in "@comcast.net". If that's accepted, the site will proceed to the "Password" screen.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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user_dtac46

Visitor

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1 Message

5 months ago

My wife is having the same problem. After following the instructions, when she tries to login to yahoo mail, it takes her back to the xfinity login in page after she enters her password on the yahoo sign in page. If she tries to login to xfitinity, she gets a msg saying shes already logged in. It maddening frankly. We need assistance with this issue, something did not work correctly and we’re stuck in a loop.

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XfinityDilary

Official Employee

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3.3K Messages

I'm sorry to hear you're experiencing a similar issue, user_dtac46. Did you complete the process of verifying your date of birth, full name, and creating a password?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 months ago

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user_kbquei

Visitor

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1 Message

5 months ago

I am having same issue. I am on the migrating page and when it says i'm logged into xfinity, it takes me to yahoo sign in and that i need to create new password to secure account. once you make new password i keep getting prompt that says "error"

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XfinityQuemekia

Official Employee

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1.1K Messages

Hi there @user_kbquei, have you tried clearing your browser data? Clear your browser's cache and cookies, then close all windows. Open a fresh Incognito or Private window to attempt the migration again.
You'll also want to ensure your new password meets Yahoo’s security standards, as sometimes a simple password will trigger a generic 'error' instead of a specific requirement message.

If you have already accepted the Yahoo terms but are stuck on the password, try signing in directly at login.yahoo.com using your full @comcast.net email address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer. tick

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5 months ago

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user_72duop

Visitor

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2 Messages

3 months ago

Same here. what a mess!!!!

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XfinityThomasA

Official Employee

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3.5K Messages

We are here to help, user_72duop. Can you walk me through the steps you are taking and where you're running into an issue in addition to any error message or code you are receiving along the way?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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user_by6zso

Visitor

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1 Message

3 months ago

Even with multiple attempts, I am stuck in an endless password entry loop when I try to migrate my comcast.net email to yahoo, despite having done everything I have seen might help resolve the problem. I will no longer attempt to migrate my (never used, anyway) comcast.net email account, unless and until I hear that the the software bugs are fixed.

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user_xm80i5

Visitor

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2 Messages

Yep, exact same issue and how many others are saying-me too! Comcast says there is nothing they can do. They ‘dumped’ us over to yahoo and don’t seem to care. Yahoo cannot verify me and after multiple attempts to try to reset my password, they have now marked my migrated comcast account as high risk. [Edited: "Language"] are we supposed to do to get our email? Was any research or protocol plan done by comcast in the event of needing to reset passwords on the yahoo side? It seems not. Does anyone at comcast act as a liaison between companies to help customers-diamond, emerald, pearl or whatever our status? We used to be gems to comcast!!!!! Now we are being treated like criminals by yahoo.

(edited)

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16 days ago

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XfinityOrlandoM

Official Employee

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3.4K Messages

@user_xm80i5

Thanks for reaching out to us, we do apologize for any inconvenience you had with the migration from your Xfinity e-mail to Yahoo.

If you've already completed the transition to Yahoo, you'll need to reach out to them for any Technical Support with your e-mail

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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16 days ago

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user_xm80i5

Visitor

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2 Messages

No, not at all helpful. Go ask mom, go ask dad

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16 days ago

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user_q2a7yy

Visitor

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1 Message

1 month ago

I just did the migration mas having the same issue. I just checked span for my test messages because I was confused as to why I am not able to receiving or send message

Messages received somehow are going to spam. Check your spam

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XfinityAbel

Official Employee

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234 Messages

@user_q2a7yy, thanks for taking the time to post on our Xfinity Communities Forums page. Are all your messages going to spam after the migration to Yahoo?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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Customer Service

user_de9ed0

Having difficulty with email migration from Xfinity to yahoo

XfinitySean

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_de9ed0

Again

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_dtac46

XfinityDilary

user_kbquei

XfinityQuemekia

user_72duop

XfinityThomasA

user_by6zso

user_xm80i5

XfinityOrlandoM

user_xm80i5

user_q2a7yy

XfinityAbel

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