Visitor

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1 Message

Tuesday, January 27th, 2026 9:30 PM

Haven't Recieved Gift Card

Started my Internet service in August of last year.  Promised a $200 gift card after 90-days of service that I've never seen.  Would like to find out how to receive.  

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Official Employee

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2.1K Messages

9 hours ago

user_ztrzw2 thank you for using the Xfinity Community Forums page to reach out regarding your missing gift card. Let's get to the bottom of this together, as I know I would want any promised promotions to be honored as well. Can you send over a direct message with your full name and complete service address for me?

 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message. 

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