Visitor
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1 Message
Haven't received the modem for more than 3 wweks
I have signed up for the internet service which is already provided by the apartment complex (the [Edited: "Personal Information"]). However, I was informed that I still need to contact Xfinity for the access and the company will ship the modem to my front door. I have registered an account and requested for a shipment. Then, after 3 weeks, the package was still not received by the UPS ([Edited: "Personal Information"]) and the process seems to be stuck. I wonder if I can pick the modem up in one of the Xfinity store instead? Thanks!
EG
Expert
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121.3K Messages
12 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMartyR
Official Employee
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3.7K Messages
12 days ago
Thanks for reaching out, user_8639z1! You definitely should have received your Xfinity Gateway by now if it was shipped out to you. Once the Xfinity Gateway ships, you should receive an Order Shipped email that contains the carrier tracking number and tracking link. You can also view your order status by signing into your Xfinity account or the Xfinity app. If the equipment has not been shipped, or received you can go to a local Xfinity Store to pick up the equipment needed.
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