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Visitor
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2 Messages
10/29/2026 6:44 PM
I haven’t received my router yet
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Expert
122.6K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Official Employee
3.3K Messages
Thank you for reaching out here. I will be happy to take a look at any equipment order from here. Was that being sent out for new service, or as a replacement? Have you checked your Xfinity app for the shipping information?
EG
Expert
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122.6K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
•
3.3K Messages
2 hours ago
Thank you for reaching out here. I will be happy to take a look at any equipment order from here. Was that being sent out for new service, or as a replacement? Have you checked your Xfinity app for the shipping information?
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