Thank you for reaching out here. I will be happy to take a look at any equipment order from here. Was that being sent out for new service, or as a replacement? Have you checked your Xfinity app for the shipping information?
Thank you very much for the clarification. In order for me to look further into the order I will have to ask you to send me a direct message with the full name and complete address on the order. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
EG
Expert
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122.6K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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3.3K Messages
2 hours ago
Thank you for reaching out here. I will be happy to take a look at any equipment order from here. Was that being sent out for new service, or as a replacement? Have you checked your Xfinity app for the shipping information?
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