Haven't received internet starter kit

We ordered service on the 19th. 6 days letters we haven't even received a tracking number. There doesn't seem to be a way to check out order status online in app or website. The automated assistant isn't helpful.

We paid for expedited shipping 1-3 business days for the starter kit, but it's been nearly a week with no update. We'd really appreciate a status update or explanation if someone could help.